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Infrastructure Services Research

Ideas International (IDEAS) is widely recognized as an industry leader in the comparative assessment of IT infrastructure support services.

Our services-focused research provides tactical intelligence on the hardware maintenance, software support, mission-critical services, and installation services offered by major vendors of servers, workstations, operating systems, storage products, and SAN connectivity devices.

Through the objective assessment of such services products and solutions offerings (guided by IDEAS’s understanding of current and evolving customer requirements), IDEAS provides vendors and users alike with better insight into service market directions, requirements, operational capabilities, and offerings.

If you are faced with a significant server and/or storage investment decision that involves services and deployment, then IDEASl is in a position to help you with expert tools, advice, and research.


	CPService CPService enables comparative assessment of the service and support offerings that apply to the leading server and storage products marketed by tier-one vendors. Coverage includes service and support pricing, features analysis, and cost of ownership modeling. A unique reference source for IT infrastructure services information, CPService is an invaluable resource to anyone tasked with comparative analysis of infrastructure services solutions. A suite of interactive tools assists with the analysis of the rich data, enabling rapid research and robust comparisons of vendor pricing and features. Of significant value add is CPService’s capability to compare server products and analyze their cost of ownership.	CP Demo (Flash Movie) Brochure (PDF, 180 KB) Sample Views (PDF, 710 KB)

	IT Infrastructure Support Services (Retainer Research Service) IDEAS's IT Infrastructure Support Services program focuses on the understanding of vendor-supplied infrastructure services. These services range from self help through traditional hardware and software support and installation services up to and including the highest levels of high availability (HA), mission critical (MC), and disaster recovery (DR) infrastructure offerings. Our IT Infrastructure Support Services analysts include some highly regarded services specialists. Our IT Infrastructure Support Services publications deliver the in-depth information industry professionals require, with high-quality evaluations that back up our conclusions and recommendations.	Sample Summaries (PDF, 920 KB)

	Services-Related Analyst Engagements Our analysts are widely used on both the buy side and sell side of the services industry in custom consulting assignments. Recent examples of this kind of work include: Detailed competitive assessment of services focusing on features and price positioning Go to market models of various service offerings and how they compare and contrast Server cost of acquisition and maintenance analysis	Brochure (PDF, 143 KB)